Juan Freire

Spearheaded service department improvements, successfully reducing bottlenecks and enhancing internal team coordination for improved operational flow.

Trained and mentored new hires and peers in core responsibilities, internal systems, and customer interaction best practices, contributing to team proficiency.

Selected as a top candidate for the Senior Associate track, achieving full completion of competency development milestones ahead of schedule.

Recognized for logic-driven problem-solving capabilities, demonstrating leadership under pressure, and consistently maintaining high customer satisfaction scores.

Assisted in digital process tracking, internal reporting, and coordination of service improvement initiatives, enhancing data-driven decision-making.

Produced high-quality long-form and short-form video content for YouTube channels, contributing to consistent brand presence and viewer engagement.

Collaborated closely with creators to conceptualize videos, edit footage, and develop consistent, eye-catching visual branding, ensuring cohesive channel aesthetics.

Created engaging thumbnails and titles that significantly improved click-through rates and audience retention across multiple video series.

Managed long-term editing projects and maintained rigorous content schedules for serialized and episodic media, ensuring timely delivery of all content.

Continuously refined editing skills and workflows, staying aligned with platform trends and evolving viewer expectations to maximize content relevance and appeal.

Organized, scheduled, and successfully ran numerous board game events, community meetings, and tabletop demos across various venues and conventions.

Served as an Envoy for Double Exposure, representing game publishers and conducting gameplay sessions at major conventions, enhancing brand visibility and engagement.

Coordinated community meetings, including securing facilitators, developing agendas, managing RSVPs, and preparing A/V setups for successful in-person and hybrid formats.

Designed and distributed effective event flyers and promotional materials, both physical and digital, significantly boosting attendance and visibility for events.

Provided critical on-site technical support for event needs, including projector setups, mic and speaker configuration, video displays, and livestream components, ensuring seamless execution.

Imported and transferred extensive server and map data through a central database, ensuring 100% digital accuracy and consistency.

Conducted weekly data analysis and reporting using Windows Server, SQL, and Excel, providing critical insights for operational decision-making.

Created and maintained an internal HTML/CSS-based website and company wiki, significantly improving access to technical documentation for the team.

Collaborated with State DOT offices to ensure efficient digital data conversions and geographic updates, enhancing inter-agency data flow.

Partnered with leadership to develop and implement improved data processes and system workflows, resulting in enhanced data management efficiency.

Repaired and replaced hardware for mobile devices, laptops, and desktops, and managed software installations and upgrades, ensuring optimal device performance.

Led technical support and customer troubleshooting efforts, consistently ensuring timely issue resolution and high customer satisfaction.

Managed comprehensive inventory of hardware/software components and recommended tailored tech solutions, optimizing stock levels and customer fit.

Acted as store keyholder, independently opening/closing the shop and overseeing all daily operations in the absence of management.

Performed hardware repairs, virus removals, and data recovery services for customer PCs and mobile devices, restoring functionality and data integrity.

Installed software and operating systems, and provided in-depth tech support and sales consultation, ensuring seamless user experience and product adoption.

Maintained awareness of in-store promotions and security practices, effectively upselling products based on customer needs and enhancing store security.